Refund & Reversal Policy

Last updated: June 3, 2026

Simple, Transparent & Secure Refund Process

At 360payZ, we strive to provide a seamless payment experience. In situations where a transaction cannot be successfully completed, we ensure that eligible refunds are processed efficiently and transparently.

When Are Refunds Applicable?

Refunds may be initiated under the following circumstances:

Failed Transactions

The transaction was not successfully completed.

Duplicate Payments

A payment was processed more than once due to technical issues.

Technical Errors

System or network failures prevented successful processing.

Bank Rejections

The beneficiary bank rejected the transaction.

Refund Process

Step 1 – Transaction Review

Our system automatically verifies the transaction status.

Step 2 – Refund Initiation

Eligible refunds are initiated to the original payment source.

Step 3 – Processing

The refund request is processed through banking and payment partners.

Step 4 – Completion

The refunded amount is credited back to the user's account.

Expected Refund Timelines

IMPS Transactions	Within 24 Hours
UPI Transactions	Within 24 Hours
NEFT Transactions	Within 72 Hours
Banking Delays	Subject to partner bank processing timelines.

Please note that actual processing times may vary depending on the banking network.

Refund Notifications

Users will receive updates through:

Email Notifications
SMS Alerts
In-App Notifications

These notifications will provide the latest refund status and confirmation details.

Non-Refundable Charges

Certain charges may not be refundable, including:

Government taxes
Regulatory fees
Third-party processing charges
Service fees already settled with external providers

Applicable charges will be disclosed before transaction confirmation.

Incorrect Information

Refunds may be delayed or declined if users provide:

Incorrect beneficiary details
Invalid account information
Incomplete transaction information
Incorrect personal details

Users are responsible for reviewing all information before confirming a transaction.

Need Refund Assistance?

If you need help regarding a refund, please contact our support team with:

Transaction ID
Registered Mobile Number
Transaction Date
Relevant Supporting Details

Support Email: support@360payz.com

Policy Acknowledgement

By using 360payZ services, you acknowledge that you have read and understood this Refund Policy.